Our priority during these challenging times is to offer the highest level of safety and care to our customers and staff. To this end we ask each to play their role and to follow signage and instructions.
We offer consistent levels of cleanliness and hygiene in Hotel Isaacs and its associated areas, Cask Bar, and Greenes restaurant. We have an independent body who audit the regular property and train our team. During the Covid 19 challenge we have implemented additional control measures. These measures are in place to reduce any risk to the lowest level possible and are recommended by Health Authorities and will continue to be reviewed on a regular basis.
Thank you for your continued co-operation during this challenging time and your support of Hotel Isaacs.
If you have any further questions, please get in touch.
Management & Staff at Hotel Isaacs, Greenes Restaurant, and Cask Bar.
"Myself and my family stayed in Hotel Issacs for 3 nights back in September. Upon arrival, we had an extremely friendly greeting from the staff who went above and beyond for us throughout our whole stay. Our room was clean, spacious, and comfortable. Two out of our three nights we ate in Cask and Greene's restaurant which both had a great ambience and food. At all times we felt safe due to the Covid control measures the hotel had in place. There was plenty of signage, hand sanitizing stations and the staff members all wore masks or were behind protective screens. I highly recommend Hotel Issacs if you're visiting Cork. We will definitely be back!" Tripadvisor, October 2020.
We have listed our Guest Journey through our hotel which will outline measures taken for each step, please see below.
While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
cleaning and sanitising has always been at the forefront of our Standard
Operating Procedures, we have decided to go one step further to ensure both our
staff and guests safety, with the introduction of the Steri-7 Xtra
bio-misting system with Reactive Barrier Technology. This system
enables us to safely disinfect and sanitise all guest rooms prior to arrival,
including all public areas, restaurants, bar and back of house. The
unrivalled Reactive Barrier Technology is a specialised micro emulsion which
provides an optional sustained release system, meaning it is also effective
between cleans and continues to kill pathogens up to 7 days after application.
With its non-tainting and odour-neutralising properties, it is safe to
use on food surfaces and is completely harmless to people. We also
continue to work with Ecolab across the property using the very best cleaning
and disinfecting chemicals, taking every measure possible to ensure we are
doing our very best in the fight against Covid-19.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs.
We ask any guest who is feeling unwell to telephone Front Desk and inform them.
If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. meals, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.
Each of our properties has a full list of protocols to follow should a colleague or guest become ill.
Symptoms to look out for include:
Consider the following advice on how to protect yourself from COVID-19 infection.
Wash hands properly and regularly:
Cover mouth when coughing and sneezing:
We additionally have hygiene stations at each lift lobby on each floor.
We have hygiene stations at the entrance to Apartments also.
Our designated public area hygiene specialist will be clearly seen keeping our ground floor cleaned and sanitised throughout the day, this includes all high touch points e.g. lifts, lift buttons, doors and door handles, front desk areas with particular care and attention to our main public bathrooms.
Guest Lift are single use, again adhering to social distancing procedures
All our bedrooms are cleaned to the highest standards but as part of our continued effort in the fight against covid-19 we will now focus on sanitising high touch points immediately following our usual deep clean as follows:
Our staff will only service a room if the guest has vacated prior to the time the cleaning is due to take place. We will also limit our contact time in each room during a multi-night stay. We are also happy to supply fresh towels and toiletries should you wish to have a contactless stay. Please let us know your preference at booking or arrival.